Claims
Manager.
Classifies disputes, checks FCC deadlines, calculates ICE quality differentials, and routes claims to insurers or suppliers automatically.
Claim classification
Three claim types.
One automated workflow.
Quality
Moisture, bean count, FFA, foreign matter. The agent compares departure vs arrival against ICE contract specifications.
Insurance
Damage, shortage, contamination during transit. The agent prepares the claim file and submits it to your insurer.
Demurrage
Laytime exceeded. The agent tracks arrival, NOR tendered, and calculates demurrage/despatch from charter terms.
End-to-end pipeline
From detection to resolution.
Step 01
FCC deadline check
Verifies the claim is within the Federation of Cocoa Commerce time limits. Flags time-barred claims immediately.
Step 02
Departure vs arrival analysis
Compares quality certificates across loading and discharge. Requests an independent surveyor if arrival data is missing.
Step 03
ICE allowance & discount
Calculates bean count allowances, moisture discounts, defect thresholds. Financial impact in USD/MT.
Step 04
Automatic routing
Quality → supplier with differential. Transit → insurer with documents. Demurrage → responsible party with laytime sheet.
Step 05
Follow-up & reminders
Tracks every open claim, sends reminders when responses are overdue, keeps CRM status up to date.
Step 06
Resolution & audit trail
Full history from detection to settlement. Every calculation, document, and email traceable in one place.
Example conversation
Moisture out of spec. Claim filed.
Arrival analysis just came in for shipment ACH-2026-047. Moisture is 9.2% vs 7.5% at departure. Can we claim?
Checking FCC deadlines... Claim admissible — within the 21-day window (arrival: March 15, today: March 27).
ICE allowance: moisture at 9.2% exceeds the 8% threshold by 1.2 points. Discount of $38/MT × 250 MT = $9,500.
Departure certificate (SGS): 7.5%. I recommend filing a quality claim against the supplier. Shall I send it?
Yes, send the claim. And check if we should request an independent survey.
Claim sent to Cargill Cocoa with departure certificate (SGS), arrival analysis (Bureau Veritas), and allowance calculation attached.
Given the 1.7% moisture gap, I recommend a joint survey from Control Union at the warehouse to strengthen the case. Shall I contact them?
Impact
Faster claims. Better recovery.
2 days
Average filing time
vs. 3 weeks manually
100%
FCC deadlines met
No more time-barred claims
+22%
Recovery rate
Through tighter documentation
Never miss a recovery opportunity.
From first discrepancy to final settlement. Your claims desk, automated.